Recent Posts

Lake County Area Soot Clean Up

6/7/2021 (Permalink)

soot damage on brick wall Property fires are devastating events. At SERVPRO of Libertyville/North Chicago City/Lake Bluff, we guide our customers through the complete process

After a fire, the damage by smoke and different types of smoke and soot residue can make cleanup complicated. It is important to understand the different types of smoke and soot.  The type of residue will greatly affect the restoration process.  The professionals at SERVPRO of Libertyville/North Chicago City/Lake Bluff are well trained in identifying and cleaning these various varieties of damage.

Wet Smoke (Plastic and Rubber) 

Low heat, smoldering, pungent odor, sticky and smeary. Smoke webs are more difficult to clean.

Dry Smoke (Paper and Wood) 

Fast- burning, high temperatures.  Heat rises, therefore smoke rises.

Protein Fire Residue (Produced by evaporation of material rather than from fire) 

Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot (Furnace puff backs) 

While “puff backs” can create havoc for homeowners, in most cases the contents and structure are quickly restorable.

Other Types  (Tear gas, fingerprint powder, and fire extinguisher residue) 

Special loss situations require special care and a unique plan for restoration.

If you are in need of assistance after fire or other smoke damage, please don’t hesitate to call SERVPRO of Libertyville/North Chicago City/Lake Bluff.  We are here to truly make it “Like it never even happened.”

5 Star Customer Service in Grayslake, IL

5/27/2021 (Permalink)

5 star customer review in grayslake, IL Five star customer service is our number one priority. We love hearing positive comments from our customers when our team completes a job well done!

At SERVPRO of Libertyville/North Chicago City/Lake Bluff, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a Facebook review written by a customer in Grayslake, IL who experienced a flood in his home.  Jason A. writes,

"Cody, Ken, Emerson, and Jesus came out and helped us dry the drywall on the ceiling of our kitchen. They were all great! Very professional, comprehensive, and quick. Thanks so much!"

Here at SERVPRO of Libertyville/North Chicago City/Lake Bluff, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done.  We are here for your emergencies 24/7/365. Give us a call for help at 847-557-1080.

Protecting your Lake County Home from Flood Damage

5/27/2021 (Permalink)

drawing of house partially submerged in water In the event you experience damage from flooding, SERVPRO of Libertyville/North Chicago City/Lake Bluff is available for your call 24/7/365!

Flash Flood Warning-- the alert that many of us dread because of the concerns that our homes will be affected by it.  SERVPRO of Libertyville/North Chicago City/Lake Bluff understands that your home is more than a structure: Your family’s furniture, clothing, keepsakes, and other belongings are what help transform a house into a home!  Here are some helpful suggestions to protect your property just in case disaster happens.

 How to Protect Your Property:

  • Keep insurance policies, documents, and other valuables in a safe-deposit box. Keep them in a place where it's least likely to be damaged by a flood.
  • Raise your furnace, water heater, and electric panel to higher floors if there are areas in your home that are capable of being flooded. 
  • Install check valves in building sewer traps top prevent flood water from backing up into drains of your home. 
  • Seal walls in basements with waterproofing elements to avoid leakage through cracks. 

Have Storm or Flood Damage?
Call Us Today (847) 557-1080

5 Star Customer Service in Libertyville, IL

5/18/2021 (Permalink)

5 Star customer review on facebook from customer in Libertyville, IL At SERVPRO of Libertyville/North Chicago City/Lake Bluff, the highest compliment we can receive is an online review!

At SERVPRO of Libertyville/North Chicago City/Lake Bluff, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service.  When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to its preloss condition with as little disruption as possible. 

One such example of this comes from a Facebook review written by a customer in Libertyville, IL who experienced water damage in her home.  Molli B. writes, "Ken, Arturo, and Jose did a great job and were extremely professional throughout the process. I would highly recommend."

Here at SERVPRO of Libertyville/North Chicago City/Lake Bluff, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done.  We are here for your emergencies 24/7/365.  Give us a call for help at 847-557-1080.

Using IICRC Classifications To Assess Flood Damage

3/25/2021 (Permalink)

furniture in standing water If you have sustained flood damage to your Lake County home – SERVPRO can help. We are an experienced flood damage restoration company.

If you have sustained flood damage to your Lake County home or business – SERVPRO can help. We are an experienced flood damage restoration and repair team, with access to sophisticated tools and the finest equipment. If your property needs saving, we are the right choice. The first step we take once on site, is conducting a full inspection. This is designed to help us determine the extent and nature of the damage. The IICRC (Institute of Inspection Cleaning and Restoration Certification) categorizes flood damage using four key classifications. The SERVPRO technicians will use this guide to shape their plan of action and decide which repairs are required.

Here is some additional information on the IICRC classifications and what they might mean for your property.

Class One: Limited Intrusion

This is the least severe type of flood damage. A small amount of water has entered the home. There is minimal damage to walls and soft furnishings. Depending on the size, shape, and location of the affected space, large fans can likely be used to dry it out.

Class Two: Intrusion With Some Spread

Here, flood water has started to spread. If your house was impacted by a storm, the damage is almost going to have advanced beyond small pools of water. It may have risen into the walls and started to soak into timber, concrete, and insulation materials. The water has reached the subflooring beneath carpets. Industrial drying machines (and carpet lifters) will be brought in to absorb the excess moisture.

Class Three: Invasive Liquid

The walls, ceilings, soft furnishings, and floors are all damp and need to be dried quickly. Most are fully saturated with water. Water lines on the walls extend more than two feet above the floor. This tends to occur when ceilings leak (during heavy rainfall), and water seeps through the walls. Dehumidifiers and dryers can be used to restore the home, but some materials may be unsalvageable.

Class Four: Severe Invasion

In the most severe cases, objects not usually affected by flooding have been compromised. For instance, paintings high up on walls, attics (if the danger is from natural flooding), and crawl spaces. At SERVPRO, we’re committed to saving as many of your possessions as possible, but extensive damage can render some items irreparable. We will, however, inform you before disposing of any materials. Serious flood damage may require you to move out of the property while we secure its structural safety and install heavy duty drying machines.

If your home has been damaged by a storm or a burst pipe, assessing the damage is an important part of formulating a response.  SERVPRO of Libertyville/North Chicago City/Lake Bluff is a locally based service, which means that our response is always fast.  Call us for help 24/7/365 at 847-557-1080.

Four Classes of Water Damage

3/24/2021 (Permalink)

water leaking from ceiling inside house If this is a familiar scene in your home or business, we can help! Call SERVPRO of Libertyville/North Chicago City/Lake Bluff today.

Classes of Water Damage losses are determined by the rate of evaporation based on the type of materials affected by water damage to your property. Determining the Class of Water is an important first step, and will determine the amount and type of equipment utilized to restore your business. There are four IICRC water damage classifications, and they are as follows:

Class 1 - Slow Evaporation Rate 

Water losses that affect only part of a room or area, or losses with lower permeance/porosity materials (e.g., plywood, particle board, structural wood, vinyl composition tile or VCT, concrete). Little or no wet carpet or cushion is present. Minimum moisture is absorbed by materials, releasing moisture slowly.

Class 2 - Fast Evaporation Rate 

Water losses that affect an entire room or carpet and cushion. Water has wicked up walls 12" - 24". There is moisture remaining in structural materials (e.g., plywood, particle board, structural wood, concrete).

Class 3 - Fastest Evaporation Rate

Water may have come from overhead. Ceilings, walls, insulation, carpet, cushion and sub-floor in the entire area are saturated.

Class 4 - Specialty Drying Situations

These consist of wet materials with very low permeance/porosity (hardwood, plaster, brick, concrete, stone, and crawlspace). Typically, there are deep pockets of saturation, which requires very low specific humidity.

In the event you do experience water damage in your Lake County home, please do not hesitate to call SERVPRO of Libertyville/North Chicago City/Lake Bluff at 847-557-1080.  We are here to help 24/7/365 with your water damage emergencies.

Commercial Duct Cleaning for Lake County Businesses

3/11/2021 (Permalink)

commercial ducts before and after cleaning Don't let hidden dirt and debris affect the air quality in your business!

Ventilation systems can be a prominent culprit in poor indoor air quality.  SERVPRO of Libertyville/North Chicago City/Lake Bluff is here to help improve the air quality in your facility.

Keeping your HVAC system and ductwork clean will extend the life of your equipment, allowing it to run efficiently and save costs.  Contaminants including rodents, insects, dust, dirt, bacteria, mold, and pollen can all be found in HVAC systems. 

5 Steps in the SERVPRO Duct Cleaning Process

  1. Patented equipment is used that automatically adapts to the ducts shape and diameter, removing debris and filth before vacuuming begins.
  2. Push-pull air delivery and collection systems collect debris from the duct to a 16 gallon container.
  3.  Air is filtered through a HEPA filtration system that removes 99.97% of particles from the air.
  4. Optionally, a sealant or coating product may be applied to address microbial and odor concerns.
  5. Finally, we replace or clean air filters to remove odor and dirt.

Please contact SERVPRO of Libertyville/North Chicago City/Lake Bluff at 847-557-1080 for more information.  We are here to help!

Portable Fire Extinguishers in Your Lake County Business

3/3/2021 (Permalink)

red and yellow fire extinguishers Teaching proper extinguisher safety to your staff can save property damage and lives!

When used correctly, portable fire extinguishers can be essential in saving lives and property as well as preventing extensive damage. If fire extinguishers are available for employee use, it is the employer's responsibility to provide education.  Employees should understand the principles and practices of using a fire extinguisher as well as the hazards associated with fighting small or developing fires.

When operating a portable fire extinguisher, the NFPA suggests remembering the word PASS

Pull the pin. Hold the nozzle away from you and release the locking mechanism. 

Aim low. Point the fire extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side.

Fire extinguishers do have their limitations, so it is important that you have the correct one in your facility.  Fires start within a matter of seconds.  In the event you incur more extensive damages and need professional assistance, please contact SERVPRO of Libertyville/North Chicago City/Lake Bluff at 847-557-1080 for more information.  We are here to help!

Providing Outstanding Customer Service in Lake County, IL and Beyond

3/3/2021 (Permalink)

5 star customer review in cedar rapids, IA Five star customer service is our number one priority. We love hearing positive comments from our customers when our team completes a job well done!

SERVPRO of Libertyville/North Chicago City/Lake Bluff provides excellent customer service not only in the Northern Illinois and Southern Wisconsin area, but also across the country!  When large storm events occur, the SERVPRO system springs into action.  Franchises throughout the United States band together to service as many customers in need as possible.

Here is a Google review a customer in Cedar Rapids, IA wrote after a derecho caused extensive damage to his home.  Ben H. writes:

"Had some storm damage to my home. Shawn, Emerson, and Gabe were fantastic! Worked quickly, explained the process, and were professional throughout!"

Here at SERVPRO of Libertyville/North Chicago City/Lake Bluff, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done.  We are here for your emergencies 24/7/365.  Give us a call for help at 847-557-1080.

Pre-Storm Winter Storm Preparedness in Lake County, IL

2/26/2021 (Permalink)

streets and trees covered in snow Winter storms can cause damage and injury. It is important to be as educated and prepared as possible.

Winter storms and blizzards in Lake County can bring extreme cold, freezing rain, snow, ice, and high winds. It is important to be prepared to protect yourself and your property from these winter storm events.  Winter storms create a higher risk of car accidents, hypothermia, frostbite, carbon monoxide poisoning, and heart attacks from overexertion.  Here are a few tips from FEMA that can help:

Know your area’s risk

Extreme winter weather can leave communities without utilities or other services for long periods of time. 

Prepare your home to keep out the cold

Check insulation, caulking, and weather stripping. Learn how to keep pipes from freezing. Install and test smoke alarms and carbon monoxide detectors with battery backups

Pay attention to weather reports and warnings of freezing weather and winter storms

Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.

Gather supplies in case you need to stay home for several days without power

Keep in mind each person’s specific needs, including medication. Don’t forget the needs of pets. Have extra batteries for radios and flashlights. 

Create an emergency supply kit for your car

Include jumper cables, sand, a flashlight, warm clothes, blankets, bottled water, and non-perishable snacks. Keep the gas tank full.

Learn the signs of and basic treatments for frostbite and hypothermia

In the event that your home sustains damage from a winter storm, please do not hesitate to call SERVPRO of Libertyville/North Chicago City/Lake Bluff at 847-557-1080.  Our trained professionals are standing by 24/7/365 to assist with your emergencies.