What our Customers say...


I was happy with the overall experience! Shawn was prompt to all our appointments and was a great communicator. Keep up the good work!

Josh came in and fixed up my drywall, super quick, professional, and efficient! Cant wait to finish the rest of this project, and get my house back to 100%, would recommend SERVPRO again!

They were very helpful and got the job done. Efficient and fast. Took the stress off me and I would call them again if needed.

I just wanted to let you know that Roger B. was very professional and well organized. He led a hard working and polite crew. He represented your company well and was a great comfort to me, personally, in a difficult situation.

All of the people were friendly & knowledgeable.

Representatives are hardworking.

Greatly appreciate the fantastic restoration work preformed by SERVPRO. My house is better now than before the damage! Big thanks to Bob, Billy and Dave for their professional and friendly approach to their work.

On time always, kept me informed. All workers were polite and so thorough. Dave is so good at being present too!

Excellent! Highly recommend Dave and his crew. Very professional.

Work was done in a complete and timely manner. The workers were very professional and hardworking. Thank you for everything SERVPRO did. I would recommend them to anyone.

Great staff, did a through job.

Outstanding Job!

They came and I was surprised how fast they went to work. They did an excellent job and cleaned up before they left. I would recommend them to others.

The toilet overflowed, flooding the upstairs, 3 bedrooms, bathroom, downstairs 22 x 22 ft, family room, carpeting, ceiling to come down, and also ruining all floors. SERVPRO arrived and within the half hour started working and didn't stop until job was done. I am extremely satisfied.

The team at SERVPRO was prompt and efficient when we needed them most. I especially appreciated the way they helped us pump out the basement through the night and kept air circulating afterwards, helping to prevent further damage to our special items.

Everyone was very efficient from the time I called Ariel to the time they came out to begin cleanup was so quick. The job was done proficiently and professional. It made the job for the insurance adjuster much easier. Thank you to everyone involved!

With the heavy rains in July 2017 the basement of a commercial building we own in Lake Forest, IL flooded. The day of the flood I called SERVPRO and received a return call in the early evening. By 8:00 am the next morning the SERVPRO trucks and personnel arrived and worked through the day to remove appliances and debris and to clean and disinfect the basement. I could not have been more pleased with the quick response and quality of the work by SERVPRO.

I am writing to recommend the services of SERVPRO. We had an emergency in our building of an overhead sprinkler leak and called them to take care of the water damage. They arrived immediately and cleaned the water so we could begin the process of repair. 

Ariel Flary from SERVPRO then re-visited our business and helped set up an Emergency Ready Profile so that all employees have emergency contact information as well as emergency procedures pertinent to the building.

I'm happy to recommend SERVPRO. They are not only thorough, but easy to work with and always willing to take the time to discuss and concerns.

We had a great experience with SERVPRO. From the first call to the final cleanup they were very supportive and professional. Bob, Ramiro, and the rest of the techs did an amazing job with the restoration of our building.

We cannot say enough good things about SERVPRO Libertyville.  Professional workmanship, outstanding and friendly personnel, timely completion.  We will recommend them every time we get a chance.

SERVPRO does nice work. Performed on a timely basis. Their employees were very professional and friendly. Cleaned job site every day. Their work in my home looks great. Thanks for your help.

When Hurricane Harvey hit us at the end of August, I was in total shock. Thanks to Tom Marquardt we were quickly on our way to recovery. Cody Hutt and his team were professional and courteous, and moved a bunch of fans and dehumidifiers into both of my flooded properties. I can't thank you enough for coming to Texas and taking care of us.

I, and others at EMCO, were impressed with the promptness and professionalism of the crew from SERVPRO of Gurnee & SERVPRO of Libertyville/N. Chicago City/ Lake Bluff.  They showed up within an hour and immediately came up with a plan and started working. 

After viewing our camera video, we learned the pipe of a large supply line gave way around 7:00 am on Saturday. We did not discover it until 4:00 am Monday.  As one can imagine, there was a lot of water.  We were grateful SERVPRO came out the same day, arrived promptly, had all their own crews, and equipment readily available to extract the water and dry the large area where the water migrated. 

Again, I cannot emphasize this enough, we were super pleased SERVPRO showed up so quick.  Tom, and the rest of the crew, were knowledgeable and pleasant to work with.

Dominic and Sylvester are the best. They worked on stains in carpet until they disappeared. No complaints about moving furniture. All in all 5 Star review.

We were very pleased with the good work and professional attitude of the two young men who cleaned our carpets on October 25, 2016.

Brad was very good and patient, he explained the process and answered questions.

We are first time users of your services. I had no idea of what to expect. SERVPRO answered all of my questions. I am happy with the work performed.

I recommend SERVPRO and I thought they did a very good job explaining and working.

Thank you so much for your services. We greatly appreciated Cody's help and your prompt response to our needs.

Great job. Thanks!

The crew was here very quickly after they were called. They were here every day to check progress, kept me informed about every aspect of the job. Very professional and caring about our situation. We are very pleased with the job and would highly recommend them to everyone that has a need for such services. Thank you.

Tom and Brad were awesome! They arrived right on time and explained the process/treatment thoroughly. I am extremely pleased with the results. As I told Tom, my family and I could have a party in our crawlspace tonight, it is that clean! I also appreciate the meticulous care Tom and Brad took to protect other parts of my house while they worked. And, most of all, how clean they made sure everything was before they left! I will definitely recommend them (and SERVPRO) to others.

Staff was "excellent". Very professional! No complaints!

Best experience ever. Thanks!

I am very pleased with their hard work. They work quickly and efficiently. They were all very professional and polite. Tom and Dave were very helpful with this whole process and walked me through everything. I definitely will highly recommend them to my friends if they ever need work to be done!

Worked very quickly and very professional.

Your service was fabulous, thank you. So glad my friend recommended you... I was more than happy with the guys that took care of my problem.

Dave was incredible. He showed me cupboards and carpeting. He was very supportive and wise. He was agreeable and made everything beautiful. He was wonderful to work with.

Everything is finished beautifully and great.

SERVPRO was prompt to respond to our call. They provided all documentation required to get started with the project and completed as scheduled. We will most certainly consider SERVPRO for future needs. Tom Marquardt was friendly, professional and a pleasure to do business with.